Last month, Twitch executives started a streaming series called "Let's Chat" that acted as an open forum for the community. It was meant to be a chance for users to ask questions and raise concerns about current events, Twitch policies, and anything else hot in the Twitch sphere. But even before it launched, viewers were skeptical that it would work as Twitch intended it to.
Just after one episode, Twitch decided to put its Let's Chat series on hold to reconstruct the show. This was likely due to the hoards of backlash Let's Chat host, Creative Development Director Marcus "djWHEAT" Graham, faced during and after the stream. Perhaps it wasn't an opportune moment for Twitch to start a forum series because the big controversy on most users' minds is the ongoing hot tub meta. Hot tub streams take advantage of a loophole in Twitch's Terms of Service, allowing many to rise to success while others believe this shouldn't be allowed.
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Twitch has yet to take a firm stance on the subject and address whether or not hot tub streams are allowed on the platform. If Twitch continues to ignore the ongoing question, as well as other big controversies in the community, the Let's Chat series will likely never be successful.
Probably the biggest criticism towards Twitch as a company is its lack of transparency, especially in regards to bans. Dr Disrespect's mysterious permanent ban last year is one example. According to Dr Disrespect, the now-YouTuber was never given a firm reason for his ban, and it's caused him severe anxiety.
While there's reason to believe he's aware of the reason and could be keeping it quiet for legal purposes, others believe Twitch may have booted him to save money in attempting to sign Ninja and Shroud. There's no proof that any of this is true, but the community would benefit from some clarification. However, Twitch believes this information should be kept private, Graham said during the first episode of Let's Chat.
The most recent example is the aforementioned hot tub meta. DjWHEAT was confronted with a slew of comments in the chat from viewers hoping for some answers. Graham only briefly promoted the "Not Interested" button rather than answering questions regarding the hot tub meta, or clarifying if Twitch would be doing anything about it going forward or not.
In most cases, concerns in the Twitch community stem from the lack of clear guidelines on the platform. Many content creators, including one of Twitch's biggest female streamers Pokimane, have spoken out about the ambiguity of its Terms of Service. Speaking specifically about the hot tub meta, she said that the company needs to clarify whether or not users are allowed to post sexually suggestive content. Twitch should draw the line on what counts as suggestive content, which would appease both viewers and creators.
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When marketing the Let's Chat series, the ad said, "Tell us everything. We can take it." It's clear that Twitch's goal was to hear from the community, but the issue is that communication isn't happening both ways. Perhaps Twitch's goal wasn't to be honest with viewers so much as to hear questions and concerns from them, but the former is what most were expecting from the Let's Chat series.
Most folks want answers to these big questions, including whether or not suggestive content is allowed on a platform with so many underaged viewers. If Twitch's intention with Let's Chat is never to be transparent on ongoing issues, it'll likely never be widely well-received among its audience.
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