There is no doubt that the DualSense is a reliable and comfortable controller for many PS5 gamers. Immersive haptic feedback and adaptive triggers are two innovative features that outshine the capabilities of the PS4's DualShock and elevate the DualSense above the competition. However, for some users, the PS5's default controller comes up short in a few areas, including battery life and the customization, lacking the features of the most cutomizable controllers.